Many printers have a button that displays a blue wireless icon when a wireless connection option for the printer is available. Make sure the printer’s wireless option is turned on and available. ![]() It’s not at all user friendly even though I can still print.Check the cables (for wired printers). Make sure that the printer's USB cable is properly connected from the printer to your PC. If your USB isn’t recognized, see Automatically diagnose and fix Windows USB problems.Ĭheck the wireless connection (for wireless printers). The frustration I have is the unknown timeframe for a fix because each time the firmware download fails, the printer goes offline and I have to physically reset it. Like the others here, my HP Smart App is indicating that its firmware is up-to-date, so why it’s trying to download anything is strange.įYI, my current firmware is the same (001.2243A) as others here with mine dated October 2022. However, I tried it and it still doesn’t resolve the repeated requests for a firmware update. This was followed by an elaborate partial reset procedure which I’ll include below. “There has been an issue with the firmware version for your printer, this problem will resolve by itself once we update the cloud service.” I have reported this to HP tech support and after having initially failing to understand what what happening I received this feedback: Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press. ![]() Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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